RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. Note: Customers in USA can choose the preferred version of ACI software to be pre-loaded when placing the RMA request. Fig 1. Figure 3 shows the stack port location. 2960X model is covered under "Cisco Enhanced Limited Lifetime Hardware Warranty". (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. Direct Web Access. 2 - Faulty device selection. To do so, on the order summary page, you can choose toDefective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. 返品許可（RMA）をリクエストするには、Merakiダッシュボード内のRMAリクエスト フォームに必要事項を入力してください。RMAリクエストが承認された場合、Cisco Merakiから電子メールでお客様にRMA番号をお知らせし、無料の返品出荷ラベルをお届け. Cisco Meraki can replace a defective device through the. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)If you experience an issue during the process of rehosting licenses from a failed product, open a case inSupport Case Manager (SCM). Access to Cisco's Technical Assistance Center (TAC) will be available 24 hours a day, seven days a week for a period of 5 years from the end-of-sale date for hardware and operating system software issues and for a period of 3 years from the end-of-sale date for application software issues. Capacity. Step 2. They are vital to identify the best TAC team to handle your request and receive the fastest response to your case. Login to access services and support, change communication settings, and. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. Note down the time at this point. The URL for PRR is:. When Automating Processes, Some Win Bigger Than Others. Track the shipment status of your Cisco parts here. Q. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. Irrespective of the vPC role, the other side keeps the vPC link up since these steps lead to a dual active scenario. This means you must be able to prove to the Cisco Entitlements Team that you are the end user of this appliance and was purchased from a Cisco-authorized agent. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. Submit a Cisco service request. Track your RMA Check the status of your RMA. This contract updating process was known as the “RMA back-end swap” process. RMA Replacement of the Cisco RP3 Module. How will Cisco deliver a heavyweight or oversized RMA covered by a service contract? Cisco offers a variety of service levels for replacing failed hardware under a support contract. 303-790-1000. This seen when the switch crashes in Cisco IOSd process. Return Material Authorization Definition. Cisco WebEx Meetings Server Troubleshooting Guide. Options. : DNAC : 2. This Service provides an optional add-on hardware replacement service for existing Cisco customers with active with the normal shipping process. Thank you for the nice rating and good luck!This secure process must be used from the time a Cisco ASA Software image is downloaded from Cisco. Click Let's Do It. Please note that this support is applicable to certain Cisco Collaboration products. At no point of time we saw LED's in the AP flashing. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. . Help with RMA Tools Get help with a variety of. This page provides answers to many frequently asked questions about our product warranties and Return Materials Authorization (RMA) policies. Only product that has been issued a Cisco RMA number can be returned for credit. copy AnyConnect profiles (the . (RMA) process, try the following: Try the device on a different display screen. 06-30-2013 01:05 AM. This number is printed on the FedEx label and on the reference section of your FedEx invoice. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. Cisco hardware during the standard Return Material Authorization (RMA) process. The URL for PRR is:. 3. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. Log in rma - Cisco. Per the device's replacement warranty. Follow Cisco RMA process. The request will be processed within 24-48 business hours. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. This will remove the blade information from the configuration database. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. com and state “HW-2 (tier 2 only) return for credit. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. Configure Cleanup the Replacement Switch. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. a) Pro-forma Invoice and Packing List (see below requirement). Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. Contents General. Cisco Meraki’s general philosophy is to: Provide the highest quality and fastest possible support directly to Cisco Meraki customers. 1. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. . Yes. If affected, replace on failure with the Cisco RMA process. Click “Request Return Label & Pickup”. You can begin the RMA process from the Cisco Returns Portal. Replacement request is received by Cisco’s Returns team. What is a. Replacement Process if the cEdge is Configured Through CLI Step 1. and its subsidiaries will issue Return Materials Authorization (RMA). Hardware warranty duration: 1 year. AnyConect 4. You can begin the RMA process from the Cisco Returns Portal. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. The Return Material. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Disconnect all interfaces. When you need technical assistance, you can resolve issues quickly using the resources and tools. USer the right arrow -> to navigate to Boot Options screen and select the boot device. So in your case, please select "Decommission" first before removing the corresponding blade to remove the blade from the DB, and then you can move the blade. Australian Distributors. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within fifteen (15) working days after receipt of the defective product at Cisco's site. You can begin the RMA process from the Cisco Returns Portal. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. (RMA) process. comThreat Defense→ASA: Firepower 1000/ 2100; Secure Firewall 3100/4200. warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco Product Warranties web page. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Router# request platform software sdwan software reset. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. 1. Insert the new PIM (the PIM you received as part of the RMA process). If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). o On-site troubleshooting of non-RMA’d Products o Working at heights (higher than 10 feet/3 meters) o Onsite building issues, e. Follow the instructions provided on the screen by Microsoft to continue with the activation process. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. Return Material Authorization Definition. Expedited delivery on certain warranties. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. 1. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. RMA Process. If the issue is a Severity 1, contact Cisco TAC by phone. Hello, Cisco DNA Center User Guide, Release 1. Otherwise, a replacement part will be shipped the same business day. In the Cisco DNA Center GUI, click the Menu icon and choose Provision > Network Devices > Inventory. Enter either the twelve-digit serial number of the device (s) OR the nine-digit Cisco Meraki order number (s); one per line. A matching rule may apply a zone transform to the alias before sending the query on to its Target. 67284 or 408 526-7284. 341-0337-02 (1. 4. * Products must have been purchased directly from Cisco. 5 Return Material Authorization. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. Q. For wireless APs, the replacement device is assigned to the same site, provisioned with primary wireless. Locate a partner. DNS, DHCP, etc. Step 8. com. This type of arrangement can apply to a physical good as well as a software. 1. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. In addition to CEMS Maintenance Services, we also offer technical CEMS Hardware Training, including routine maintenance items, either on-site or at our location in Centennial, Colorado. You can begin the RMA process from the Cisco Returns Portal. However, after a customer has returned a product to Cisco, Cisco takes the following general measures, as part of Cisco’s internal repair and disposal processes for such products: Memory For Cisco products with memory, Cisco will clear and reset the nonvolatile random-access memory (NVRAM). scope server x/y -> show memory-array detail. Example 1: Consider a Cisco Business Edition 7000 server which features Unified Communications Manager and Unity Connection pre-installed. Asia Pacific. com Europe & Emerging Countries: emear-lsc-spvtg@cisco. Due to a rework process error, some ASA5506, ASA5508, and ASA5516 security appliances that were provided as RMA replacements might be missing a proactive fix. I have this problem too. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. Cisco Technical Assistance Center (TAC), Return Material Authorization (RMA), Dead on Arrival (DOA), and Software Licensing Activity Best Practice Tips Resources Available Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. Track the shipment status of your Cisco parts here. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices. Step 5. Hello, Cisco DNA Center User Guide, Release 1. You’ve raised a TAC case and your hardware has been given a grim diagnosis. Cisco Meraki can replace a defective device through the RMA process. The way in which the Pattern string must match the alias. To that end, the best practice is to focus on the function that has the issue. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. Cisco has a 10yr warranty on their SG series switches. com, which provides You with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Central library. This person will register for portal access first, becoming the delegated administrator. Please allow up to 3 weeks for processing, closure, and any credits to be generated. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. It is targeted for service providers and Cisco partners who need to manage multiple customer accounts through a single. You can begin the RMA process from the Cisco Returns Portal. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). 3. 1. SeeSealingtheShipmentforadditionalinformation. 2. Step 2. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. 3. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. return merchandise authorization (RMA): An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. Start an Immediate Backup. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Backup and restore is primarily intended for RMA scenarios. Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. Designate your Administrator - View Onboarding Guide. 1800-553-6387. Search RMAs Search by product name, serial number, and more. Close the carton and seal it with shipping tape. Phone: 001 888 443 2447. 2 Cisco 9200L from fall last year that were less than 6 months old. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). This is the fourth video in the Classic Licenses with Smart Accounts learning series. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. Cisco DNA Center provides one-touch RMA support for the following switches: Switches that are discovered and configured using LAN automation, including the seed devices (LAN automation primary and peer devices) Devices configured as fabric in a box (standalone only) — Cisco AI Endpoint Analytics Enhancements. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. Enter RMA # Input the RMA(s) to be returned Place a comma after each RMA # when entering multiple. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Process Restart** IOS XR Release 7. In this video I explain what an RMA is, the different types of RMAs, and the lifecycle of an RMA. [1] [2] sent to wwrl-emea-returns@cisco. com. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. using the Cisco RMA process and refer to this FN. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. 3. Suffix: The alias must end with the pattern string. com account or RMA # & Email address. . 2. 3. This change ensures that our. The defective parts must be returned to Cisco within ten (10) days of receiving the replacement parts. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. I have following the "Replace a Faulty Device" section in the 2. The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. 1. San Jose, CA 95134. Step 5: select the new device as replacement one and start the workflow. The switch shows as unreachable. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. xml files if any) to the new secondary ASA. 5 2 3 3 CCW Support. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. The screenshot below shows how the email will look like. Step 2: Locate a successful backup of the faulty device. Get an RMA Number . See Backup Server Settings. We've had a handful of memory failures, and one or two system board or CPU hardware failures, and the RMA process for those has always been smooth. Cisco recommends replacing the suspect LC hardware (8-10GBE). If you purchased through a Cisco Meraki. Voice: 1 800 800-1180 ext. The Overview. 3. COM. Back Up Device Configuration from Failed Device. Know your Web UI; Cohosting of NDFC Managed mode with Nexus Dashboard Insights; Know your Web UI. Step 4 Placethetoppieceoffoamoverthecard. UDI information can be obtained from show version or show inventory taken from the command line interface (CLI) of the Cisco device. Update your RMA – Options and Walkthrough. The return label must be underneath the shipping label. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. com APAC: apac-lsc-spvtg@cisco. Transfer the boot software to the flash drive (disk0) on the ASA. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. Since the Product Activation Key is multi-use, you do not need a RMA case to initiate a transfer, you just re-register your PAK to your new ASA SN. Step 1. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. 1: ncs5500-sysadmin-7. CSCvx16766. docx Cisco Meraki Now Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and. Don’t know if it’s the vendor. A Target can be one of the following types: . In a previous post, Jim Fuller, Senior Director of Technical Services focused. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. See Labeling the Shipment . SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. Learn more about how Cisco is using Inclusive Language. Fax: 408 525-9100. Contact Asset Recovery for questions or concerns regarding RMA returns. This whole process takes total 10-14 business days, depending upon the generation of pickup. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. 6. Review the Cisco Activation Key Process: Self Service Guide for complete instructions. com account or RMA # & Email address. Mismatches will prevent or delay the completion of the return process. 3. After you reimage, you can change it to Platform mode. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. 3. Cisco Nexus Dashboard Fabric Controller (NDFC) is the new, power-packed, feature-rich service ( exclusively available on the Cisco Nexus Dashboard (ND). The request is then routed to Cisco Sales Management for approval, based on the details you have provided. San Jose, CA. Contact Asset Recovery for questions or concerns regarding RMA returns. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMAconfiguration on the active between all the members in the stack. Cisco DNA Center must be connected to Cisco (CCO) to display and. Pic 1 shows how the email will look like. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. 1 RP— RJ-45 1G redundancy Ethernet port. I have clearly mentioned in my request that we have tested the below; 1. Execute the show diag command as seen below to check the 800 TAN number and deviation number. Cisco Meraki can replace a defective device through the RMA process. Information to submit at the start of the RMA process for a failed disk. To do this, you must. com Latin America (including Mexico): latam-lsc-spvtg@cisco. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. If your chassis is covered, they'll. Options. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. The RMA number is distinct from. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Upgrades and Replacement of RMA Servers and Fabric Interconnects Upgrade of RMA Server. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?What is RMA replacement? RMA is an acronym that stands for return merchandise authorization. After RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. The upgrade program is now closed and replacement is supported via Cisco RMA process. Our vendor stated RMA process was basically return and reorder due to manufacturer and supply. 返却いただくRMA# 3. The replacement switch is reconfigured, upgraded if necessary, and rebooted. We would like to show you a description here but the site won’t allow us. These special situations are priced and scheduled on a case-by-case basis. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Go to Cisco Software Central and log in with your Cisco. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. You are responsible for the returned parts until we receive them, including any. Contact Cisco TAC. After entering the IP address, one of the following. Be sure to add the RMA number to all shipping labels on products being returned. 1. Aug 2007 - Jan 20135 years 6 months. Backup and Restore is for Disaster Recovery/RMA. com (including Smart Enabled Portal where available). Q. Boot the image from the compact flash. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Step 2: Click the profile button, and then select Manage Profile. For the Normal RMA( Non-DOA ) return, customer should use their appointed forwarder to ship the RMA items back to DHL China by shipping terms of Delivered at Place (DAP). Click New as shown in the image. 3 or greater. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)First make sure you have a full running configuration backup of the primary ASA (more system:running-config). Base info. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. After a few mishaps I figured that this basic config involves: - Recover-config and reboot - Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot - Login and enter: config interface address redund. This new process is called “RMA front-end swap” because a contract is updated with the new part information at the beginning of the RMA process. Log into the Cisco POWR Tool Two login methods are available: Cisco. - Cisco RMA'ed 114 M3 blades with defective memory sockets, we received new blades. Register for a Cisco. Users will start the RMA process on the Product Returns and. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. After the Cisco DNA Center appliance reboot is completed, launch your browser. WARR-3YR-HW-1YR-SW. We would like to show you a description here but the site won’t allow us. This guide provides mounting instructions and limited troubleshooting procedures. 3M Type 3 Stacking Cable. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. Navigate to Configuration > Remote Access VPN > Certificate Management, and choose Identity Certificates. Each Cisco Catalyst 9200 Series Switch comes with two stack ports located on the back panel of the switch to support the StackWise-160/80 architecture. You should have the original sales order number and RMA number in hand when you contact us. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. On the FMC, navigate to System > Health > Events and check the status of the Smart License Monitor module for errors. Go into the current device in the FMC, change the management ip address. 2. For RMA outside of the US and Canada, under SDS (Same Day Ship), which requires return to a location outside of the country, Customer shall ship. Cisco Responsibilities4: Register newly received FTD ( Cisco RMA one) to new FMC. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. Most mail-order businesses have a policy concerning returns.